Frequently asked questions

Please read our FAQ before sending us a message.

Payments

What type of payments do you accept?

We accept Interac E-transfer payments through an online bank or credit union. To find out more please see our handy video tutorial. Once payment has been received we will send you an email confirming receipt of your payment.

We also accept bitcoin!

Is tax included?

Taxes are already included into the price of the product.

What are the shipping charges?

All orders over $149 are shipped free of charge with Xpress Post (2-3 Days). For orders under $150 there is a $20.00 shipping charge also for Xpress Post.

Reward Points

How does your reward points system work?

For every $1 you spend, you receive 1 point. Once you’ve accumulated 20 points, you can then use that to redeem $1 discount on a future order.

20 points = $1.00

100 points = $5.00

500 points = $25.00

Please note: You must be a member to collect points. You do not earn points on shipping costs.

Shipping & Handling

When will my order be shipped?

Once we receive your e-Transfer, we will process your order. If we receive your e-Transfer before 9am PST, we will process and ship out your order the same day. If we receive your e-Transfer after 9am PST, we will ship your order the next business day.

*Please ensure that you’ve put the correct shipping address. We are not responsible for incorrect addresses and will not reimburse any fees related to incorrect addresses.*

How long does it take for my order to arrive?

Every order with payment made before 9am PST will be shipped out on the same day by 4pm PST on business days. Orders and payments made after 9am PST will be shipped out by 4pm PST on the next business day. Once the package has been shipped, please allow a couple hours to receive a tracking number by email on the same day of shipping. All orders will be shipped out on business days only.

Most packages will arrive within 2-3 business days after being shipped. If you do not reside in an easily accessible neighborhood, delivery may take up to 5 business days to arrive (Canada Post has informed everyone that there may be delays with deliveries during Holiday Season). *Please keep in mind that we cannot guarantee delivery times. All delivery estimates are from Canada Post *

Please note: Once the tracking status updates to “Item out for delivery” you can be assured that the package has left the sorting facility and is on its way to you.

As we are approaching the holidays, please note that Canada Post deliveries may be delayed. Delivery times in can range from 5-7 business days.

Will I get a refund or replacement if my package is lost or stolen?

We will do an investigation before replacing any lost/stolen packages. If, after an investigation, it’s determined to be the courier’s fault, refunds may be issued. Please note that a Canada Post investigation can take up 2 weeks.

*Please ensure that you’ve put the correct shipping address. We are not responsible for incorrect addresses and will not reimburse any fees related to incorrect addresses.*

If you put the incorrect shipping address, reach out to us immediately. If the package has already been sent out, you are responsible for any fees related to picking it up and re-shipping.

What are the shipping costs for orders?

There is a flat shipping charge of $20. If your order is over $149 then shipping is Free!

What are your operating hours?

Our customer service staff are available Mon-Fri 9am – 6pm PST. The service staff and payments team also occasionally work into the evenings. Our online shop is open 24/7.

My tracking link doesn't work?

When we process your order, we will send you an email you with your tracking number before the package is even scanned at the post office. Check back at the end of the business day and the tracking number should be updated.

How secure is my order?

All orders are packaged with care and vacuum sealed to ensure privacy and discretion.

Privacy & Security

Information & Privacy
We do not share your information with any third parties. Your information is safely secured in our database.

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